Course Curriculum

    1. Accreditation & Legal Information

    2. Speaker Biography - Dr. Joni L. Watson

    3. Course Notes & Worksheets

    4. Introduction

    1. Windows & Mirrors

    1. The Cost of Miscommunication

    1. Return on Investment within the Quintuple Aim

    2. Calculating ROI

    1. Design Thinking

    1. Generational Differences

1.76 Contact Hours

  • $15.00
  • 15 lessons
  • 1 hour of video content

Instructor

Joni Watson, DNP, MBA, RN, OCN

Chief Vision Officer, The Creating Collective

Dr. Joni Watson is a people-lover, hope-speaker, and systems-thinker who serves as Chief Vision Officer of The Creating Collective and Editor of the Clinical Journal of Oncology Nursing. A Consulting Associate at Duke University School of Nursing, Joni has led large-scale systems transformation across healthcare and education, stewarding multi-million dollar budgets while developing innovative programs that prioritize workforce well-being, transform patient outcomes, and enhance organizational sustainability. Known for her outcome-driven, service-focused leadership, she builds cultures of gratitude, growth, and grounded innovation to shape the future of work and care.

Improve Your Communication

Begin Today